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Description based on the Specified Commercial Transactions Law (returns, etc.)

distributor	Carne Co., Ltd.
Name of operations manager	Gen Matsushima
main office	〒151-0053 101 Pueblo Yoyogi Park, 5-47-8 Yoyogi, Shibuya-ku, Tokyo
store	〒151-0053 _ 2F Matsuura Building, 5-67-6 Yoyogi, Shibuya-ku, Tokyo
Explanation of charges other than product price	・Shipping fee/transfer fee (for bank transfer)
Application expiration date	Within 3 days after order confirmation email is sent.
defective product	If your ordered product is damaged during shipping or returned due to our error, please contact us by email or phone within 5 days of receiving the product. If we have a replacement item in stock, we will ship a replacement item, or if we do not have it in stock, we will refund the price. Our store will bear the shipping costs in that case.
Sales quantity	Each product is different, so please see the product page for details.
Delivery time	We will normally ship the item within 2 business days after payment is confirmed or various procedures are completed.
Payment method	・Credit card payment (not available on feature phones) ·Bank transfer It cannot be selected in the shopping cart. Please contact us through the Shopify Inbox located on the product page you wish to purchase. We will notify you of the bank account details by email. ・Apple Pay (not available on feature phones) ・Amazon Pay (not available on feature phones)
Payment deadline	Please make payment or complete various procedures within 3 days of receiving the order confirmation email. If payment is not received, the reservation will be cancelled.
About returns	About returns, cancellations, and exchanges If the item you ordered was damaged during shipping or returned due to our error, please contact us by email or phone within 5 days of receiving the item. Please also ensure that the item is returned to our store within 7 days of receiving it. If we have a replacement item in stock, we will ship a replacement item, or if we do not have it in stock, we will refund the price. In that case, our store will bear the shipping charges. Please note that we cannot accept returns, cancellations, or exchanges in the following cases. ・Exchanges, returns, and cancellations due to customer convenience (different from image, size does not fit, etc.) ・If there is no request for return in advance ・If 5 days have passed after receiving the product ・If accessories such as product tags, price tags, labels, etc. are damaged, soiled, or missing. ・If the product has been used, altered, processed, washed, or cleaned. ・If the product is dirty, scratched, or has a smell. If it gets attached ・If payment for the product is completed by a method other than bank transfer ・Sale product *We do not accept returns due to long-term absence or refusal to receive the item. Regarding long-term absence after the product has been shipped or intentional refusal to receive the product, We will charge round-trip shipping and cash-on-delivery fees, and the transfer fee will be borne by the customer.
return shipping fee	In the case of returns other than the defective items listed above, the customer will be responsible for the cost.
Trade name or service name	cliché ONLINE STORE
telephone number	03-6407-0300
public email address	info@cliche-tokyo.jp
homepage address	https://cliche-tokyo.jp/

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