Carne Co., Ltd. (hereinafter “we” or “us”) complies with the Act on the Protection of Personal Information and other applicable laws and regulations regarding customers’ personal information collected through “cliché ONLINE STORE” (hereinafter referred to as “this site”), which we operate, and handles such information appropriately as follows.

1. Collection of Personal Information

We may collect the following information when you use this site, purchase products, make inquiries, or otherwise use our services.

・Name
・Address and delivery information
・Telephone number
・Email address
・Information related to transactions, including order details, purchase history, returns, and exchanges
・The content of your inquiries
・Payment-related information
・IP address, device information, browser information, Cookies, and other identifiers
・Access information such as your browsing history on this site and usage
・Other information you provide to us

Please note that some payment information, including credit card numbers, may not be retained directly by us and may instead be handled by payment service providers or other service providers.

2. Purposes of Use of Personal Information

We use the personal information we collect for the following purposes.

・To receive, confirm, and manage orders
・To ship and deliver products and contact you regarding these matters
・To process payments and confirm payment-related matters
・To handle returns, exchanges, refunds, and other matters after purchase
・To respond to inquiries
・To provide, maintain, and improve this site and our services
・To prevent unauthorized use, fraudulent orders, and other misconduct and ensure security
・To provide information about our products, services, events, new arrivals, and other updates
・To analyze use of this site and help improve our services and content
・To take actions required by law or regulation
・For purposes incidental to the purposes of use stated above

3. Provision of Personal Information to Third Parties

We will not provide personal information to third parties without obtaining your prior consent, except where permitted by law.

However, we may provide personal information to or have it handled by third parties to the extent necessary in the following cases.

・Provision to delivery service providers that deliver products
・Provision to payment service providers that process payments
・Provision to, or outsourcing of handling to, service providers that provide services necessary to operate this site, including the e-commerce platform, system operations, data storage, and customer support
・When necessary to detect or prevent unauthorized use or ensure security
・When required by law or regulation
・When necessary to protect a person's life, body, or property, and it is difficult to obtain the individual's consent
・When cooperation is necessary for a national or local government, or other public authority, to perform duties prescribed by law

4. Use of External Services

This site uses Shopify as its e-commerce platform.

We may also use external services that provide functions necessary to operate this site, including product delivery, payment processing, customer support, translation, access analytics, and other functions.

In connection with the use of these services, your information may be handled by the respective service providers to the extent necessary to provide the services.

The privacy policies and other rules established by each service provider may apply to the handling of personal information by those service providers.

5. Handling of Personal Information Outside Japan

In connection with the provision of Shopify and other external services used by us, your personal information may be transferred to, and stored or processed by, businesses, affiliates, or servers located outside Japan.

When personal information is handled outside Japan, we will endeavor to ensure that it is handled in accordance with applicable laws and regulations and appropriate safeguards established by the respective service providers.

6. Use of Cookies and Similar Technologies

This site may use Cookies and similar technologies for purposes including ensuring the proper operation of the site, improving your convenience, understanding usage, improving services, and preventing unauthorized use.

Information about your browser and device, your browsing history on this site, and your usage may be collected through Cookies and similar technologies.

You may restrict or disable the use of Cookies through your browser settings or other means. However, if you disable Cookies, some functions of this site may not operate properly.

7. Security Management of Personal Information

We implement necessary and appropriate security measures to prevent unauthorized access, loss, leakage, alteration, and other incidents involving personal information.

When outsourcing the handling of personal information to external service providers, we will endeavor to exercise necessary and appropriate supervision.

This site uses encrypted communications via SSL/TLS to protect the content of communications.

8. Retention Period for Personal Information

We retain personal information for the period necessary to achieve the purposes of use or for the period required to retain it by law, and when it is no longer necessary, we will endeavor to delete or anonymize it by appropriate means.

9. Disclosure, Correction, Deletion, etc. of Personal Information

If you, the individual concerned, request the disclosure, correction, addition, deletion, suspension of use, erasure, or any other action regarding personal information held by us pursuant to applicable laws and regulations, we will verify your identity and respond appropriately in accordance with those laws and regulations.

If you wish to make such a request, please contact us at the address below.

10. Contact

For inquiries regarding the handling of personal information, please contact us at the following address.

Carne Co., Ltd.
cliché ONLINE STORE

〒151-0053
Matsuura Building 2F, 5-67-6 Yoyogi, Shibuya-ku, Tokyo

E-mail：info@cliche-tokyo.jp
TEL: 03-6407-0300

11. Changes to the Privacy Policy

We may revise this Privacy Policy as necessary due to amendments to laws and regulations, changes in our services, or other circumstances.

The revised Privacy Policy will apply from the time it is published on this site or otherwise announced by appropriate means.